DS
Debajit S
1 reviews | Active since Jun 2019
08 Jun 2021, 15:22
Terrible Vodacom Customer Service
What a terrible customer support model Vodacom has built up. I would say Vodacom does not believe in happy Customer - a very unique Business Model in the earth. I was offered a FREE LTE connection till the time of broadband installation. After 100s of escalations, I received the LTE and Broadband. The funniest part is Vodacom billed me a big amount of money for the FREE LTE. Now I have been shouting for Help. Nobody cares to respond. There is a ticket SR*** raised, no update till date. Definitely no question of of recommendation, rather suggest - please stay away.
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Replies (2)
Vodacom's replyOfficial
09 Jun 2021, 08:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jun 2021, 08:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Debajit S's updateReviewer Update
09 Jun 2021, 10:34Hi,
This is the problem, your consultant never came back. I want my money refunded at the earliest. I don't mind even your consultant is not willing to callback.
This is the problem, your consultant never came back. I want my money refunded at the earliest. I don't mind even your consultant is not willing to callback.
DS
Debajit S's update09 Jun 2021, 10:34
Reviewer Update
Hi,
This is the problem, your consultant never came back. I want my money refunded at the earliest. I don't mind even your consultant is not willing to callback.
This is the problem, your consultant never came back. I want my money refunded at the earliest. I don't mind even your consultant is not willing to callback.