Terrible Vodacom customer service

<p>I have a two year contract with Vodacom on a Samsung Galaxy S6. When the phone was nearly a year old, I woke up one morning finding the phone so hot that I wondered if it was about to expole. Apart from the word Samsung flashing on the screen, it was otherwise black and not responding to anything. I took it in to Vodacom Brits Mall and they informed me that it would be repaired under guarantee. I then had to buy a ****py little phone of R 1 200 just to manage my business until my Samsung Galaxy S6 was repaired and returned.</p> <p>About a week later I received an sms informing me the Samsung Galaxy S6 was fixed and ready for pick up. They repaired it under guarantee.</p> <p>A week later on the 26th of February I woke up to the exact same hot dead phone and took it in to the same store on the 27th of February and received an sms from them that the phone has been booked in with them for repairs. The lady there informed me that it was a problem with that specific make and model and they found it happening quite often. Since the phone was now a year old she cannot tell me if it will be fixed under the guarantee. </p> <p>On the 9th of March, I received an sms that Fourways Mall has received my phone for repairs.</p> <p>Somewhere in the middle there I went onto their website and took them up on their offer to contact me, but no one did.</p> <p>On the 14th of March I received an email with my monthly statement. I rep**** to that email compaining about my situation. I now felt that I paid for that phone R 991.48 for a month that I had no use of the phone and nobody bothered getting back to me.</p> <p>I was informed on the same day that I would receive the phone within 4-7 days.</p> <p>This is now the 25th of March and still no Samsung Galaxy S6 or word from them that it is ready for pick up.</p> <p>Meanwhile I am batteling to keep my business afloat with a ****py little phone that is frustrating the hell out of me.</p> <p>There will be no upgrading or renewing my contract with Vodacom. I can just imagine my year ahead with that Samsung Galaxy S6 breaking down all the time and the bad service that I receive from Vodacom until this contract expires. </p>