Terrible Vodacom customer care

My mother ordered Fibre (broadband connect wireless lite data bundle) through Vodacom on 04/01/2019 and to date its not been activated. She phoned your offices several times but the blame is shifted to Open Surf and everyone except themselves. It is so frustrating doing business with people who doesn't want to put an effort in to help an elderly lady. Herewith all the references to date: 16/17/18 & 23/01/2019 *** ********** 49 17/01/2019 *** ********** 49 17/01/2019 *** ********** 21 01/03/2019 Ref: SR190 ********** 76 08/03/2019 Speak to Elizabeth who promised that a technician will phone us back 21/03/2019 *** ********** 40 26/03/2019 *** ********** 67 08/04/2019 *** ********** 67 - apparently they advised that its stays the same We spoke to Garith Masinda at the installation department yesterday, promising that she will have feedback by EOB, but nothing.

In the mean time Vodacom deducted two premiums already for fibre she does not have. I herewith request immediate attention to this and request that all costs be credited on her account as the service was never delivered.