DB
David B
1 reviews | Active since Jul 2020
26 Jan 2024, 13:03
Terrible Vodacom Customer Care
Having been a customer of Vodacom for around 28 years, their customer support on my recent query has been shocking with no respect to me as their customer. I logged a valid request 1-month ago & while they’re quick to respond to social media complaints, they’ve been playing and stringing me along for over a month now, with a standard “please be patient” response. Not impressed and if changing my 7 contracts with them wasn’t a mission, I would do it tomorrow.
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Replies (2)
Vodacom's replyOfficial
26 Jan 2024, 14:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Jan 2024, 14:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DB
David B's updateReviewer Update
26 Jan 2024, 17:52So I finally had a call from someone and had to explain everything as if it’s the first time they’re hearing it. They are to get back to me but now I get an sms saying “Dear Vodacom Customer. Your service ticket with reference number EC-1TDQ-25NAU8 has been closed. Thank you Vodacom.” Nothing is closed as nothing has been resolved. I await feedback as promised on the call earlier.
DB
David B's update26 Jan 2024, 17:52
Reviewer Update
So I finally had a call from someone and had to explain everything as if it’s the first time they’re hearing it. They are to get back to me but now I get an sms saying “Dear Vodacom Customer. Your service ticket with reference number EC-1TDQ-25NAU8 has been closed. Thank you Vodacom.” Nothing is closed as nothing has been resolved. I await feedback as promised on the call earlier.