Terrible Vodacom Client Service

Item: Vodacom
Rating: 1
Author: Danie B

My Vodacom contract comes to an end on 18 December 2017. I do not want to upgrade I want to take out a new contract. Now they are telling me that I need to wait three months before I can transfer my existing number to the new contract. This means that I can not take out the new contract now. Guys, please....what type of client service is this. Are you trying to force me to upgrade instead of taking out a new contracted or exactly what are you trying to achieve?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

11 Dec 2017, 10:27

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply11 Dec 2017, 10:27

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's replyOfficial

06 Jan 2018, 13:09

Good Day Danie,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved.

Regards
RO

Vodacom's reply06 Jan 2018, 13:09

Official

Good Day Danie,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved.

Regards
RO