Terrible Vodacom Call centre experience.

I received an upgrade with two devices and two SIM cards. In order to activate the second SIM card and the airtime that comes with it I have needed to call the call centre. One would think it would be a smooth process? However, I have been transferred 6 times to different consultants and departments in order to simply activate the SIM. I've gone from customer care to upgrades to activations back to upgrades to customer care. The last time I was cut off when I called, and therefore my SIM card it STILL not activated. How hard can it be????? I am contemplating whether the airtime is worth spending another hour on the phone with Vodacom in order to activate it through the INCREDIBLY useless Vodacoms call centre! Maybe you should try a little harder Vodacom.