Terrible Vodacom Business Customer Service

On 23 November 2022 we opened the following business contract with Magdalene Lutchmina: Business Internet LTE: 20Mbps Uncapped + Router included @ R399.00 (Solution ID: P***)

On 27 November 2022 I requested the following: We would like to change our recently opened Business Internet LTE: 20Mbps Uncapped + Router included @ R399.00 contract to the following: Business Internet LTE Black Friday 30Mbps Uncapped @ R299/month.

On 28 November 2022 Magdalene Lutchmina rep**** on my email with the following message: "Email received. I will confirm the upgrade shortly."

I followed up asking for an update on the following dates: 30 Nov. 2022 1 Dec. 2022 6 Dec. 2022

On 7 Dec. 2022 I called *** and asked to speak to Magdalene Lutchmina. Magdalene Lutchmina was busy on another call and called me back after a couple of minutes. She informed me that she would escalate the matter and get back to me on 8 December 2022.

On 12 Dec. I sent the following email: Magdalene,

You told me on 7 Dec. 2022 that you will get back to me by 8 December. Once again you did not.

Please provide feedback.

On 15 Dec. I sent the following email: Please get back to me.

On 21 Dec. I sent the following email:

Hi,

This is not going to work. Please refer me to someone that actually care about client service.

Today is 05 Jan. 2023 and I still haven't received a reply.