Terrible Vodacom

If I could have selected no stars it would have matched the service I am currently getting from Vodacom. Worst after-sales service ever.

We have multiple business contracts with Vodacom and I am going to cancel every single one of them. The customer service is pathetic. It would have been great if the services matched the punctual bill each month. It takes a minimum of a few weeks to get a response on any query.

I have been struggling from last year September to just be able to view how much data is left on our LTE routers. 100's of emails and calls and still nothing.

The most frustrating of it all is we are not allowed access any of these routers. They have to configure the router and make any changes, which could have worked if they did this on time.

After the initial setup, they changed our IP address to what it should be, great! Now after months using the same IP addresses, configuring our servers, MikroTiks, etc they change the IP address to something else, out of the blue. I reported this last week Wednesday (12/02/2020) and I have not received any response. If we had access to 'our' routers, this could have been avoided and fixed within 5 minutes.

On top of this the DNS has not functioned properly for a few days on four of our sites. Everything is down and its not the first time, we are losing 1,000 of Rands due to this, not taking into account the cost of all our retail, ERP and accounting systems that we cant use, because we cant connect using the Vodacom routers.

Pathetic!