1 reviews | Active since Sept 2014
Terrible Vodacom
<p>Upgraded my Top-up contract from a online deal on the 13th Of Dec 2016 (Effective 1 Jan 17). 5GB data pm for 12months + 5GB data Night owl data. On the 1st of Jan 2017 I did not receive my night owl data. I started calling them to enquire but was told that Top-up does not have Night-owl data, (ALTHOUGH THEIR WEBSITE STILL SHOWS THE DEAL WITH NIGHT-OWL DATA), in this 3 weeks i've been sent from pillar to post, they even sent me to visit a vodacom outlet (who refused to assist, since I took the deal online). Even though the deal is on the website, their response is still that top-up does not have night-owl data. I practically begged them to go and look at the website, and last guy simply told me he does not see it...... which i could paste a screenshot of the deal on here. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Still waiting . .. hopefully vodacom will contact me before the contract expires.
Still waiting . .. hopefully vodacom will contact me before the contract expires.
Still waiting!!!!
Still waiting!!!!
