TW
Timothy W

1 reviews | Active since Sept 2014

20 Jan 2017, 14:21

Terrible Vodacom

<p>Upgraded my Top-up contract from a online deal on the 13th Of Dec 2016 (Effective 1 Jan 17). 5GB data pm for 12months + 5GB data Night owl data. On the 1st of Jan 2017 I did not receive my night owl data. I started calling them to enquire but was told that Top-up does not have Night-owl data, (ALTHOUGH THEIR WEBSITE STILL SHOWS THE DEAL WITH NIGHT-OWL DATA), in this 3 weeks i've been sent from pillar to post, they even sent me to visit a vodacom outlet (who refused to assist, since I took the deal online). Even though the deal is on the website, their response is still that top-up does not have night-owl data. I practically begged them to go and look at the website, and last guy simply told me he does not see it...... which i could paste a screenshot of the deal on here. </p>

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Replies (3)
Vodacom
Vodacom's reply20 Jan 2017, 14:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

TW
Timothy W's update26 Jan 2017, 17:28
Reviewer Update

Still waiting . .. hopefully vodacom will contact me before the contract expires.

TW
Timothy W's update31 Jan 2017, 14:13
Reviewer Update

Still waiting!!!!