VM
Vusi M

1 reviews | Active since Jan 2014

13 Apr 2022, 14:29

TERRIBLE USELESS SERVICE

Useless, pathetic, terrible customer service from Vodacom if this is how you do business i want to part ways with Vodacom, i want the CEO of vodacom Shameel Joosub to listen to that call and advise if its the right way to speak to clients, some rude unprofessional lady from vodacom just call now she was extremely rude and sarcastic she even dropped the line on ear and said she doesnt care bye then dropped the line, i understand that my account is in arrears but it doesnt give her the right to speak to me in that manner i want that lady to call me now and apologize she doesn't deserve to work with clients, the lady called me on this number *** 2:20 date 13-04-2022 i want the CEO to listen to that call and tell me, is it right to speak to clients in that manner i went to vodacom crossingMall to make an arrangement and i want all vodacom executives to know what about Unprofessional conduct, if the lady was polite we could've handled the situation in a better understanding and give me banking details of vodacom to pay rather shes, Ignoring boundaries and she dropped the line erminated without having to establish just cause, SIES you dont deserve to work with people and i;m going to tell my whole family not to support such a company

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Replies (1)
Vodacom
Vodacom's reply13 Apr 2022, 20:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team