Terrible Upgrade Service - Not Worthy of Installments I am paying

Vodacom rewards called me on the 29th of June for an upgrade I was eligible for. It is now the 8th of July 2021 and guess what, both Vodacom rewards and Vodacom have no idea what they are doing. Do you guys know what you are selling, because I received different stories since the 29th June. What customer service is this, really crazy how you are quick to ask for my installments but not quick to service my request. My business cannot have unreliable companies like you - my clients will have nightmares if having to deal with junior level requests taking more that the 48 hours that was promised. And looking at my options to taking my money else where.