Terrible Upgrade service from Vodacom Online and Vodashop

<p>I am due for an upgrade for one of my numbers. And lately I saw a special deal on Vodacom's website. And because of the good price of the deal i wanted to upgrade to that specific deal and device.</p> <p> </p> <p>I clicked on to be upgdraded but, it gave me an assist me upgrade window, which i filled in and i have received a reference number, and said that I will be called back within "24hours". Now it is passed that. No calls received, but I had to make 4 calls to the call centre with everyone giving me a different excuse for not helping me upgrade to the package. First one said, he can't find the deal and will give me at a higher price and want to offer extra data to the package, second said that the system is offline, third one said system is offline again and placed the call to an IVR in wich i put the phone call down, the fourth person said that there seems to be a problem with the device and the deal and that they can't give me that. And to my surprise, The device is removed from the website today!</p> <p> <br />During the 4 times i called, i asked: "Can i get this deal at the nearest Vodashop, incase I could be helped by Vodacom Online" All their answeres was : "Yes i can go to the nearest Vodashop to get this deal". With this answer i went to the nearest ones, and both said, They actually can't help me with the special deal, as they and Vodacom Online are 2 different entities and they can't help me with a deal.</p> <p> </p> <p>So my question is, as a loyal subscriber for 13 years, and paying monthly, even when Vodacom themselves decided to remove the debit order without my knowledge - and in the process making my credit record bad, why is it so much trouble to do a upgrade deal either online or in the Store?</p>