Terrible Upgrade Service and communication.

Good Evening.

I am absolutely appaled by the service of Vodacom.

I had called to upgrade to the Z Flip 7 on the pre order promo earlier this week and upgraded successfully however something didn't seem right as the consultant on Monday did tell me he added them after being unsure so I called on Wednesday to verify my order details when I got the sms to say you were out of stock and there was a delay and I was told all was correct and my order was processed correctly.

Today my order gets dispatched and I receive an email with the quote and guess what the promo wasn't app****.

I had opted for the promo with the Buds 3 and Watch 7 esim for 99 Rand and on my quote it says I only took the Buds for 101 Rand.

Why would I select a more expensive option to the promo you have been running that was on your website.

Please do urgently advise way forward as I expect to receive the below items from Vodacom for my contract upgrade:

The Galaxy Z Flip 7 + Tab S10 FE (included in the package) + Power Adapter (pre order gift) + Galaxy Watch 7 eSim plus the Samsung buds 3 for 99 Rand.