Terrible Upgrade Experience

<p>Where to start...</p> <p>on their website it indicates that upgrading online is quick and easy. i tried to upgrade online, recieved a reference number and 10 days later now one has contacted me. Mind you they say aan agent will contact you in 24hours.</p> <p>I then called into their call centre (both ********** and ********** 4), after being trasnferred back and forth they indicated that my phone had been successfully upgraded and i would be contact a little later to arrange delviery. Days later no call. I call to follow up and they refuse to talk to me... Eventually we get an indication that the phone will be dispatched. This id after being on the phone for over 2 hours; being hung up on, transfered from department to department or having the call answered and no call centre agent on the other side of the line. (however i can hear chatter in the background and from time to time the personal details of other callers, cell phone numers, ID numbers, names etc) VERY PROFESSIONAL!!!</p> <p>They promise next day dleivery, so i assumed the phone would arrive shortly and this ********** experience would be over. a day and a half later no phone! when i call back i am informed that there was been an error dispatching the phone. (so was the other consultant lying or or does vodacom simply not know what they are doing???)</p> <p>Again i am transfered from department to department, with no assitance, hung up on, left on hold etc.</p> <p>Terrible serivce and rude call centre agents!</p>