Terrible Unprofessional staff

Hi,

i recently took out a contract at vodacom for a family member, but they decided against it. I requested the cancellation the very next day. I was told it was confired however a few days later money was debited from my account for this then i called the same time but was told it was going to be sorted.

A month later, numberous calls later the phone has not been picked up and i was sent a statement stating i have to pay for this contract!!!!

The departments have been no help at all because it seems like they know nothing and refer me to someone else!! the email address i am supposedly requesting a pick up is dumb and confirms everything is going to be sorted.

I have numberous contracts with vodacom and is now considering canceling because of this terrible service.