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fgoncalo F
1 reviews | Active since Dec 2016
25 Jan 2021, 13:07
TERRIBLE UNACCEPTABLE SERVICE
I cancelled my fibre order ( because of lack of feedback ) on the 15th December, was suppose to get an email with cancellation reference. I followed up today, apparently something went wrong on Vodacom side, wasn't processed properly and now a new cancelation needs to be put through and it will take up to ANOTHER 30 DAYS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Vodacom's replyOfficial
25 Jan 2021, 16:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Jan 2021, 16:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team