Terrible Treatment of a Very Loyal Customer

Hi

I am very, very unhappy with the way that I have been treated by Vodacom. I app**** for two voice contracts on 30 November 2022 at the Vodacom Shop at Nicolway. I was assisted by Kamohelo Moteka. The following has since occurred:

1. I was told that the contract applications had not been approved as yet and were being investigated 2. I spoke to Kamohelo in the afternoon of 30 November and she said that the applications had been declined as I had a negative credit report with TransUnion 3. I contacted TransUnion and they stated that there was no negative report on my credit report. Please see attached report 4. I forwarded this to Kamohelo who did not receive my email 5. I tried calling the shop throughout Thursday 01 December but could not get through 6. I went back into the shop on Friday 02 December and Kamohelo phoned Vodacom whilst I was there. She was then told that we had to deal with Experian and not TransUnion 7. Kamohelo tried to get hold of Experian but could not do so 8. I then left the shop

Please note the following:

1. I have been a loyal customer of Vodacom for a very long time 2. I currently have two data contracts with Vodacom 3. I have the credit reports from Experian and TransUnion – both of them show that I have a clean credit record

Please resolve this today – if it is not resolved, I will never again support Vodacom and I will move over to MTN.