Terrible treatment

Bad treatment recived from Vodacom consultant today,no accountability from Vodacom,Vodacom did not run a debit order for my account on the 20th,when I called today to enquire why the debit order did not run, my services were terminated,4 phones and home internet were terminated by the lady that was assisting me,I asked her to reinstate my debit order and I will make payment arrangements as it was not my fault that the debit order did not go through,with so much attitute she told me my services can be disconnected and she did disconnect,to my suprise when I called again she was not tracable,no nobody knew who was assissting me I've always been a loyal customer to Vodacom to be treated like that by a consultant who felt she had the power on her fingers to just disconnect me for the fun of it ,I want Vodacom to deal with this matter urgently as I use this Data for my business,on top of it all she did not even reinstate my debit order,It was only reinstated after by the other lady I spoke when,Vodacom must listen to the call