DE
Daniel E
1 reviews | Active since Jun 2025
19 Dec 2025, 15:42
Terrible treatment
Absolutely pathetic customer service. I app**** for a phone on contract. I have a good credit score and a sizeable salary but was turned down and told I don't qualify for a device contract. No discussion of alternate solutions, no offers to try assist with what I need, nothing. The funny thing is I have enough cash currently in my account to buy this device 4 times over, I just wanted the contract to help build my credit record.
The jokes however is unfortunately on Vodacom, I put in a request with your competitors and got approved for a more expensive device on a 24 month contract, so after around 17 years of being your customer I'm going on to green pastors. Good riddance to bad *******.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
20 Dec 2025, 07:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Dec 2025, 07:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
