DE
Daniel E

1 reviews | Active since Jun 2025

19 Dec 2025, 15:42

Terrible treatment

Absolutely pathetic customer service. I app**** for a phone on contract. I have a good credit score and a sizeable salary but was turned down and told I don't qualify for a device contract. No discussion of alternate solutions, no offers to try assist with what I need, nothing. The funny thing is I have enough cash currently in my account to buy this device 4 times over, I just wanted the contract to help build my credit record.

The jokes however is unfortunately on Vodacom, I put in a request with your competitors and got approved for a more expensive device on a 24 month contract, so after around 17 years of being your customer I'm going on to green pastors. Good riddance to bad *******.

0
Replies (1)
Vodacom
Vodacom's reply20 Dec 2025, 07:23
Official
Dear Customer, 


Thank you for making us aware of your complaint. 


Kindly be advised that a consultant will make contact with you in due course to assist with your query. 


***Please note*** Beware of phishing ****s. 


Vodacom will not contact you via Whatsapp to request your personal details 


Regards, 

Vodacom Consumer Website Team