KM
Keitshokile M

1 reviews | Active since Oct 2020

27 Sept 2022, 14:40

terrible - the worst

I think it is safe to say this is not only the worst service provider but that if you want to easily waste 3 months of your time - just get a contract with them or call customer services or any of their supposed customer support numbers. agents and team leaders or managers - the worst. You are better off at the post office or home affairs. I cannot believe that at first, I could barely upgrade and now I can't even cancel a contract and I am billed for a contract I do not have.

I call every day and each time I call no one seems to know what is going on - now they can't find me on their systems.

0
Replies (1)
Vodacom
Vodacom's reply28 Sept 2022, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team