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Anna E
1 reviews | Active since Jan 2020
22 Oct 2020, 12:53
TERRIBLE TERRIBLE WAY TO TREAT A 78 YEAR OLD PENSIONER
I am a pensioner, and as a result of covid and lack of funds I couldn't pay my outstanding vodacom account on time. Now VODACOM has without giving me the option DELETED my telephone number...this number is crucial with regards to my medicine and medical treatments. I have managed to collect the final amount outstanding of R620.00 but that was rejected VODACOM has now instructed me to pay over R2000.00 this is preposterous and I feel I am getting ill treated. All y family and friends must be worried sick as I have no way to notify them that my phone number has been deleted by VODACOM. I am charged for a contract renewed by them I never received a handset!!!
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Replies (2)
Vodacom's replyOfficial
22 Oct 2020, 13:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Oct 2020, 13:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AE
Anna E's updateReviewer Update
22 Oct 2020, 18:19YOU DO NOT SEEM TO UNDERSTAND THAT MY CONTRACT WAS FROM 2018 TO 2020 OCTOBER, SO VODACOM HAS EXTENDED MY CONTRACT TO OCTOBER 2021. AND I WAS INFORMED BY THE AGENT ABOUT THAT TODAY. I HAVE NO KNOWLEDGE ABOUT THIS. I HAVE REPORTED VODCOM TO THE OMBUDSMAN, NEXT IT WILL BE CARTE BLANCE, NEXT THE NEWS PAPER, NEXT FACEBOOK, NEXT INSTAGRAM, I WILL NOT STOP UNTIL MY NUMBER IS ACTIVE AGAIN. I WILL PAY THE R620.00 ODD RAND AS WAS ARRANGED WHEN I GET MY PENSION ON THE 23RD OCTOBER 2020.
AE
Anna E's update22 Oct 2020, 18:19
Reviewer Update
YOU DO NOT SEEM TO UNDERSTAND THAT MY CONTRACT WAS FROM 2018 TO 2020 OCTOBER, SO VODACOM HAS EXTENDED MY CONTRACT TO OCTOBER 2021. AND I WAS INFORMED BY THE AGENT ABOUT THAT TODAY. I HAVE NO KNOWLEDGE ABOUT THIS. I HAVE REPORTED VODCOM TO THE OMBUDSMAN, NEXT IT WILL BE CARTE BLANCE, NEXT THE NEWS PAPER, NEXT FACEBOOK, NEXT INSTAGRAM, I WILL NOT STOP UNTIL MY NUMBER IS ACTIVE AGAIN. I WILL PAY THE R620.00 ODD RAND AS WAS ARRANGED WHEN I GET MY PENSION ON THE 23RD OCTOBER 2020.