TERRIBLE, TERRIBLE, TERRIBLE!!!!!!!!!!!! WORST EVER!!!!!

Terrible, terrible, terrible....!!!! The @$## worst ever!!! Due to financial reasons decided to cancel Red select package and change to pay-as-you-go. Have been an excellent customer since 1999. Consultant however convinced me to change to a much more affordable cheaper package at a promotional price instead of cancelling my contract completely. THE CONSULTANT then without cancelling my Red Select as required with a 30 day notice period, activated the new package with immediate effect even if one is not legally allowed to have two packages on one line. He clearly understands and knows a new package can only be activated after the 30 days cancellation period has ran its course on the old package. Unfortunately I was only able to discover his negligence at the beginning of the new month as the new bill arrives. For 2 weeks straight, daily, tried fruitlessly to get a competent person to rectify this!!!! Finally managed to speak to a manager (Lineo is her name) who promised to sort it out. She then offered me another new promotional package instead and start a new which I accepted again. As this was not enough, simultaneously on Fibre side, was dealing with the same nightmare..... also got billed doubled for the month of November (VODACOM CHARGED FOR TWO ROUTERS ON ONE LINE!!). Just too much detail to go into here..... Finally after much shouting and insistence FOR DAYS on end, got them to credit and rectify my account on both fibre and cell......AND OF COURSE THIS WAS SHORT LIVED....again beginning of December discovered that I was billed doubled AGAIN on the new cell package. No surprise, again reached one *********** consultant after the other (cannot even mention how many times I have been cut-off, transferred, you name it throughout this whole ordeal....!!) who then decided to cancel the new package completely and switch me back to Red Select... NOT MY INSTRUCTION!! Again numerous FRUITLESS calls, GOT HOLD OF SOMEBODY WHO FINALLY UNDERSTOOD A LITTLE BIT AND REVERSED BACK TO NEW PROMOTIONAL PACKAGE AGAIN. GUESS WHAT ?!!!.............!!!!! Yesterday, received a notice AGAIN, BACK ON RED SELECT FOR THE 3RD TIME, BUT CHARGED FOR BOTH OLD AND NEW!!!! VODACOM CANCELLED MY NEW PACKAGE BACK TO OLD AND STILL KEEP ON CHARGING FOR BOTH !!!! They never closed that old ticket properly!!!!!!!!!! Here are some of the service tickets: (Unfortunately at times though it was sorted and deleted some of them) *** *** *** *** *** *** *** *** ***

IT HAS BEEN 3 MONTHS NOW AND I AM BACK TO WHERE I STARTED FOR THE SO MANYTH TIME AGAIN !!!!! I JUST CANNOT DO THIS ANYMORE!!!!!!±!! ANYBODY OUT THERE WHO KNOWS HOW TO DO A JOB PROPERLY AND CAN SORT THIS OUT ONCE AND FOR ALL???