Terrible terrible terrible services

If it were possible not to leave a star for Vodacom, that would have been my rating. After my daughter submitted an online application, and followed up repeatedly and re-submitting all the info previously sent and receiving reference / ticket numbers, they closed the ticket numbers without resolving the issue. Today, whilst I am in correspondence with customer care, whilst we are supposedly resolving it, after the 5th mail, they just decide to close the ticket and regard it as finalised. I just cannot believe it. It is like hanging up the phone, while you are holding on to speak to someone.