Terrible Terrible Terrible pathetic pathetic service.

This is my second review on Vodacom. My first was back in 2016 regarding terrible service and communication.

End of June this year I checked when my business cell number would be allegeable for an upgrade and to my surprise I found it to be a 36 months contract. This would be my first 36 months contract. I always do 24 months. I phoned Vodacom business customer care, and to be honest they don't care. They would phone me back and I am still waiting...... 2 Weeks later I phoned again and the same happened. 2 Weeks later I phoned again requesting a signed contract or voice note proofing that I agreed to a 36 months contract. I had to request via e-mail and so I did. The only documents they could provide was a copy of the quote and the signed document proofing that I received the phone and still no voice note. Vodacom's customer care is careless. It's frustrating because their staff is ill trained. I will accept my fait if they can proof that I did agree to a 36 months contract. If not they should change it to 24 months. I have two cell contracts, 2 data contracts, fibre contract and have been with Vodacom for the last 22-20 years and this is how they repay your loyalty. I have never experienced such terrible service ever in my life twice. Only they will know how they still do business???

Regards Christo