terrible terrible terrible customer service and assistance

Honestly the worst experience i have had.

there is 2 contracts that is due for upgrade however we do not use them , therefore we made the decision to cancel. i have called customer care with no feedback, Called the cancellations line and i hold on for about 5 minutes and then they say i need to press 2 if i want to be called back or continue holding for the next available consultant .

i decide to continue holding as we need to cancel these contracts. the call cuts EVERY SINGLE TIME!!!!!

this is pathetic customer service i have been trying to get hold of someone to assist for 2 days and throughout this time, i have not spoken to 1 single consultant !

seriously the worst