1 reviews | Active since Dec 2012
Terrible terrible terrible
<p>I must really thing deep and hard of times I actually had a good experience with Vodacom. But this time I upgraded through the call in centre on the 13th of June. My quote and the person to whom I talked to informed that I was offered the sub CLIP FREE 1 GIG FREE for 24month. This was obviousely great news for me and worked well.... for the first 2 months. Came September I received NO data, so I phoned. Speek to customer care at first who send me to the upgrade department who re-divert me to customer care who re divert me to upgraded. At last I spoke to Mpho on the 14/9/2016 and he said he will activate it again, as there was a problem, it will take 24-48hours. Still waiting.... I phoned then on the 19th again same story, spoke to Rosie, who said whe will send a mail for it to be activated again.... still waiting. phoned on the 4th Octover and yet again logged a service reques, and again on the 10/11/2016 and again on the 11th.... still waiting....</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Received a sms on the 19th December 2016 - Good day, kindly note that we have updated your bill to ensure that you receive a free 1GB and free clip (both for 24 months from now) Kind regards Vodacom Customer Care Dominic Chinnian.....
Today is the 26 January.... on the 31st of December my data was 32MB at round about 21:00, with expectation I looked forward to midnight to receive my 1 Gig....midnight came and my balance was 332 MB. SO, I am still waiting...
I think there is a HUGE problem with Vodacom and their date, someone or something is *****ing it. When you look on Facebook and other social networks there are numberios complaints about how fast your data disappear. I will send my son 250 MB and withing 5 - 10 mintures (without him doing anything on his phone) it's gone. And when you phone the call centres you just don't get satisfactory help, as I don't believe the people there actually know how to help customers. VODACOM SUC****!
Received a sms on the 19th December 2016 - Good day, kindly note that we have updated your bill to ensure that you receive a free 1GB and free clip (both for 24 months from now) Kind regards Vodacom Customer Care Dominic Chinnian.....
Today is the 26 January.... on the 31st of December my data was 32MB at round about 21:00, with expectation I looked forward to midnight to receive my 1 Gig....midnight came and my balance was 332 MB. SO, I am still waiting...
I think there is a HUGE problem with Vodacom and their date, someone or something is *****ing it. When you look on Facebook and other social networks there are numberios complaints about how fast your data disappear. I will send my son 250 MB and withing 5 - 10 mintures (without him doing anything on his phone) it's gone. And when you phone the call centres you just don't get satisfactory help, as I don't believe the people there actually know how to help customers. VODACOM SUC****!