TERRIBLE TERRIBLE SERVICE

<p>My friends mother has just recently been committed to a mental institution, as she is unable to exist in normal society and is not of sound mind in order to look after herself anymore. As you can imagine this is extremely stressful and heartbreaking for her daughter Tamara. She is now left to wind up her affairs and settle debt etc. Tamara phoned Vodacom yesterday 30/08/2016 to try and cancel her mothers cellphone contract which is now due for upgrade / renewal, and kept getting told by each dept she was put thru to that they needed to speak to the account holder. THIS IS NOT POSSIBLE!!!!!!!!!! As Tamara explained to them again and again and again. Her mother has no clue what is going on around her anymore and is not part of the "real world". She was passed form cancellations to retentions to legal to customer care, back to retentions and back to customer care. NO-ONE was prepared to help her.</p> <p>So here is what is going to happen now..... This contract will NOT be renewed / upgraded as the account holder is unavailable. It will continue month to month with NO PAYMENTS being made. Vodacom will lose this money, not the account holder. It will not be possible to gain any funds from the account holder as she doesnt have any - she has no income and is *********** of having a bank account any more, so it has been closed!!! Tamara has tried her best to sort out the situation and prevent this secenario, but Vodacom staff is JUST NOT INTERESTED IN EVEN TRYING TO ASSIST HER!!! So in short - VODACOM - your loss of money from this account is your own fault!!!!!!</p>