GA
Gerrit A

1 reviews | Active since Jan 2021

22 Oct 2021, 15:33

Terrible Terrible customer service ,the worst of them all.i never enjoyed a single day of using their contract phone.all they're good at is to continuously sending their scaring marketing messages!!

Vodacom has the worst customer service ever. They forget they're running a business. I've had my contract since 2019 , never missed nor delayed a single payment then my contact came to an end in August 2021.Of which I told them earlier before it came to an end that please may you terminate it when the contract ends.Because they're ******** they continued to debit my money that I work my ass tirelessly for. I've been calling their numbers for several departments but I'm getting no help.Please I'm nolonger asking for a refund for the amount that they took for free.All I need is them to stop deducting further ,I'm sick ,tired and fed up of their pathetic service!!!they run their business like a ****a shop owned by a newborn baby.Im really fed up

0
Replies (1)
Vodacom
Vodacom's reply23 Oct 2021, 11:25
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team