Terrible Telephone Manners
<p>Just called the Vodacom Shop Nelson Mandela Square Sandton to find out about stock availability. Sorry, no stock ... phone down, I WAS STILL TALKING!!! You really need to get that lady off the phones, not supoposed to deal with customers, put her in the bac****!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
Please accept my sincere apology for the service received. This is not in line with Vodacom's aim in achieving service excellence.
The matter was escalated to the Regional Office for further investigation. Upon the outcome, the necessary action will be taken against the staff concerned. This is an internal process and does not get communicated to our clients.
We do appreciate your feedback and we will certainly ensure that the appropriate corrective measures are implemented.
Kind regards
Vodacom Consumer Website Team
Dear Client
Please accept my sincere apology for the service received. This is not in line with Vodacom's aim in achieving service excellence.
The matter was escalated to the Regional Office for further investigation. Upon the outcome, the necessary action will be taken against the staff concerned. This is an internal process and does not get communicated to our clients.
We do appreciate your feedback and we will certainly ensure that the appropriate corrective measures are implemented.
Kind regards
Vodacom Consumer Website Team
Thank you very much for taking this so seriously and coming back to me.
Working in retail myself I understand good customer service is absolutely vital!
Once again thank you for getting in touch and providing me with an update.
Thank you very much for taking this so seriously and coming back to me.
Working in retail myself I understand good customer service is absolutely vital!
Once again thank you for getting in touch and providing me with an update.