Terrible synchronicity issues result in no Wi-Fi coverage and they ask u to switch devices instead of providing a solid network

Terrible synchronicity issues result in no Wi-Fi coverage and they ask u to switch devices instead of providing a solid network. It is never a device issue. Calling in before 6am means that a manager takes long to take an escalation and cannot hear your complaint cos the network is that bad. But ur mom on Telkom can hear u clearly. Grand job Voda, your customer service manager Natalie needs to be more empathetic and less reactive as she clearly still needs training on how not to further exacerbate an already escalated issue.