Terrible Support services

I have been a long standing vodacom customer. Until today.<br> <br> I had a phone booked in due to a software update that cause a booting loop. It works when connected to a charger etc. I booked it in asking to check the software, then check the battery based on issues.<br> <br> The centre took 5 days open the phone and TOTALLY ignore my request and not addressing my concern. 1st they do is open it up and look for water damage. They claimed water damage to the value of R2000. <br> <br> I declined, went in and spoke to the tech asking if he did what was requested and he says yes. He didnt check the battery as it was part of my request - due to no spares.<br> <br> I get home... and NONE of my issues was addressed. No softer check or factory reset - all my data still there.<br> Swapped the battery with another device and guess what? MY phone works!?!<br> <br> Spoke to the Duty manager, Omar, and he says they cant do anythig as they check for water damage no matter what. Ignoring my requests is normal and they need to cover themselves first. Am i not a paying customer keeping YOU in business?<br> <br> He then directs me to the general technical call centre if i want to take things further. VODACOM = pathetic!