Terrible support on 3 day (and counting) fibre break

We had a fibre break on Wednesday affecting multiple people on our street and reported it to Vodacom. They assured we would get a response or update within 24 hours. None came. We phoned again, they assured us they would send an email to the person the call is assigned to. Another 24 hours passed, we have heard nothing. We phoned again, they just assured us they would send another email and would phone us back in 4 hours to check. No call back, no technicians, no ETA, no response, nothing. Multiple people offline, a simple resplice needed and they can not be bothered to send anyone out to see to it or even keep us updated on the issue. 3 days without internet, incurring travel and other costs and they can not even stick to their own promises to get back to you. Pathetic service, no accountability, just "We will send an email"