Terrible support from Vodacom Fibre

On 21/10 @16:22 Called Vodacom as I had no internet for 4 days. Anati said he will call me back. No call back.

Router failed on 17/10. Vodacom service provider Replaced router on 18/10 @ 12:00 No internet since then. Configuration not pushed through to new router No person was assigned to push the configuration through. Several emails and follow ups done according to multiple call center agents. Called service provider technician on Friday night, he said it should be working on Saturday. No connection on Saturday, phoned Vodacom Fibre support, said thy they will investigate and give a call back, no call back received.

4x calls to Vodacom on 21/10 starting @ 16:22 and last call at around 17:20 no proper feedback Received. System outage in Secunda. No communication on when the system maintenance will be completed and if the configuration is pushed through to new router. Not sure when and IF my internet connection will be restored at all.