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Haroon E
1 reviews | Active since Jun 2014
19 Oct 2022, 12:07
TERRIBLE STOCK LEVELS AND PATHETIC TURN-AROUND TIMES
I app**** for a new contract which was approved. iPhone 14 pro. Upon application I was told there is stock. A week later I called and they said their 'confirmation dept' was to call me before dispatching the phone. A few days later they called to confirm address etc. AGAIN THE LADY CONFIRMED THEY HAD STOCK (I HAVE THIS ON RECORD AND THEY CAN CONFIRM WITH THEIR RECORDINGS AS WELL). I have been calling every other day and now they say no stock. On back order. IT HAS BEEN ALMOST A MONTH SINCE I APP****. This is very very unprofessional and pathetic service from a big company. Not to mention I have been a loyal client of theirs for OVER TWO DECADES!!!
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Replies (2)
Vodacom's replyOfficial
19 Oct 2022, 12:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Oct 2022, 12:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
HE
Haroon E's updateReviewer Update
19 Oct 2022, 15:11That's OVER a month since order placed. Why advertise and sell something when you don't even know when you will receive? Also, why all the mixed messages when I call? I was assured of stock since the first day. Stores have stock, Vodaworld has stock? How do you people actually work?
HE
Haroon E's update19 Oct 2022, 15:11
Reviewer Update
That's OVER a month since order placed. Why advertise and sell something when you don't even know when you will receive? Also, why all the mixed messages when I call? I was assured of stock since the first day. Stores have stock, Vodaworld has stock? How do you people actually work?