Terrible speeds with no assistance from vodacom

In December 2022 I took out my first Vodacom data contract. I was promised descent speeds as our area in Brackenfell was checked for coverage.

Our speeds are terrible, We even bought a pointing antenna which at first helped but we are still stuck with a terrible ping and super slow speeds I last experienced 20 years go. Mostly between 1-3mbps. We do not use up our data so we are not throttled. We contacted Cape Gate Vodashop where we took out the contract. They sent someone from Vodacom to inspect the situation and they also struggled to achieve a descent speed. They said they will investigate to find a solution and come back to us within a few days. That has been weeks ago. I contacted the Vodashop and after many e-mails they just said contact Vodacom on Hellopeter. If Vodacom does not contact us here on the platform we are going to cancel our contract and never again use Vodacom again. We cannot stream, play games online or work. We have to use a MTN phone as a hot spot most of the day.