vV
vihanvanderwalt V

1 reviews | Active since Feb 2017

24 Feb 2017, 18:55

Terrible Speeds for a week. No feedback. SR***

<p>Speedtest submitted to SR170 ********** 17. Oh and in case you were wondering this is "with one device connected via lan". Reported this issue one week ago and no updates yet. This is how they take care of their business clients. BTW this is supposed to be 20down 20up and I only get 1down and 10up with latency all over the place. Can't even browse the internet.</p>

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Replies (3)
Vodacom
Vodacom's reply25 Feb 2017, 11:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

vV
vihanvanderwalt V's update25 Feb 2017, 11:49
Reviewer Update

The Vodacom installation team came out and replaced the radio with a stronger one and for now everything seems perfect. Thanks

Vodacom
Vodacom's reply27 Feb 2017, 08:00
Official

Thank you for reverting back to the portal to update your customer response .

Warmest regards

Elroy