MvdW
Marius van der Westhuizen
1 reviews | Active since Aug 2023
11 Sept 2023, 14:01
Terrible speeds and lack of support to cancel a contract
On the 28th of August 2023 I wrote a 1 star review for Vodacom for our terrible speeds and the lack of help from Vodacom to resolve the issue. We were then contacted by Dyllan Canterbury who also came to the conclusion that we will have to cancel our contract as their is nothing they can do to improve our speeds. He said that he will send our details to vodacom by end of business day. I have followed up twice in the past 2 weeks with no reply as to how far along they are with the cancellation. Why are Vodacom so quick to sign a contract but when it comes to service delivery or the cancellation of the contract they cannot assist.
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Replies (2)
Vodacom's replyOfficial
12 Sept 2023, 07:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Sept 2023, 07:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MvdW
Marius van der Westhuizen's updateReviewer Update
14 Sept 2023, 13:30Dyllan Phoned me back after sending those settings. I did tell him on the phone it did not help and we both agreed cancelling the contract will be best. I sent him all that he needed and he said he will submit the form before end of business day. I have followed up twice asking him how far along the cancellation is but have not received any reply.
MvdW
Marius van der Westhuizen's update14 Sept 2023, 13:30
Reviewer Update
Dyllan Phoned me back after sending those settings. I did tell him on the phone it did not help and we both agreed cancelling the contract will be best. I sent him all that he needed and he said he will submit the form before end of business day. I have followed up twice asking him how far along the cancellation is but have not received any reply.