RL
Rene L

1 reviews | Active since Mar 2018

12 Mar 2018, 12:18

Terrible sly service

A company Mondo Vodacom is very quick to deliver a phone/router to your door within a day when you are bul**** in to saying yes over the phone. BUT when you reconsider and phone back the next day to cancel it and have it picked up, you are sent all over the place and have to phone a dozen different people to have it cancelled and EVERYBODY has a different story as to when RAM will actually come to pick up the parcel -3-4 days; 6-7 days or the last person even said up to a month for pick up!! Really??? All because then Vodacom can then have time to charge you for the whole contract because you have the merchandise and then you have to phone a dozen times again and send emails to eventually you get your money back 4 months later -as this has happenend to me in the past as well!! NEVER ever will I take out any promotion on the phone EVER again!

Terrible terrible service from such a big company.

0
Replies (1)
Vodacom
Vodacom's reply12 Mar 2018, 13:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team