YI
Yunes I

1 reviews | Active since May 2016

27 Feb 2017, 13:58

Terrible Signal, Dropped calls, Empty Promisses

<p>I havebeen complaining about the lack of signal and dropped calls in my area since December 2016 and nothing has yet been done about it.</p> <p>I must have mad over 10 calls to follow up on why Vodacom does not fix this problem? I am a paying client and am not receiving the services I am paying for! I have been given a reference number and its been escalated but whenever I followup on this I am been kept on hold and waiting to speak woth a consultant for over 1 hour and my network issue doesn't get resolved.</p> <p>This is frustrating and in breach of contract. </p>

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Replies (1)
Vodacom
Vodacom's reply27 Feb 2017, 14:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team