MN
Melanie N

1 reviews | Active since Feb 2015

04 Feb 2015, 10:54

Terrible signal and calls dropping/no internet

Vodacom signal is absolutely terrible at my house in Krugersdorp North. I went in and complained at the Keywest Branch and was told that I had to go and find 10 numbers in my area from people who are with Vodacom and they would investigate - why should I have to go and find the numbers, I don't know everyone who lives around me and who is or isn't using Vodacom!! I put a complaint on facebook on the Vodacom page on facebook and still nothing has been done. Fed up with not being able to use our phones properly at home, the network is up to ****. Had better signal when we lived out of town!!! Once our contracts are up, we shall be porting our numbers. Please Vodacom, resolve this issue. We run our business from our home!!!!

0
Replies (1)
Vodacom
Vodacom's reply04 Feb 2015, 13:49
Official
Hello mellysn,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team