Terrible signal

For the last 2 months the signal in Grootvlei Mpumalanga, postal code 2420, has been absolutely terrible.

Vodacom is my primary and only network provider for cellular devices and Wi-Fi in my home.

Early in the morning the signal is not that bad, but as the day progress the signal strength regress from 12:00pm until 22:30 pm up to the point where it tests just 2.76mbps for download and 1.31mbps for upload, sometimes even less than what I mentioned above.

About 3 weeks ago I phoned the customer service desk at 14;54 to report the issue, but was told that there is no signal issue in my area. My husband sometimes work from home and must attend Teams meetings, but the bad signal affects his ability to join or provide important information or miss important information from his employers and managers and this is unacceptable in his line of work.

Even on normal mobile data the best signal we get from Vodacom is Edge, and this for a network provider that is the biggest 5G provider in South Africa.

Please help me understand how this is acceptable for any Vodacom customer.

Friede-Mari van Wyk