HT
Hilton T
1 reviews | Active since Jan 2010
15 Sept 2023, 08:58
Terrible Services
I had ordered an upgrade on my account, on wednesday 15/09/2023 RAM couriers contact and said they could not deliver as I was not available and they cannot deliver to a 3rd party without prior arrangement, I contact Vodacom immediately and after a bit of a fight I was told all I needed was an afidavit from the police giving my mother permission to accept the package. I have done all of this and Now my daughters birthday is being ruined because RAM still refuses to deliver because Vodacom has not given permisssion.... I ALWAYS HAVE TO STRUGGLE WITH VODACOM WITH UPGRADES.... happy to take my money but unwilling to do their part
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Replies (2)
Vodacom's replyOfficial
15 Sept 2023, 10:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Sept 2023, 10:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HT
Hilton T's updateReviewer Update
26 Sept 2023, 12:112 weeks later I have recieved my upgrade, after a mssive fight and jumping through many hoops, Many thanks to Nokulunga (Line manager from Vodacom Online) and Luanda (Escalations Manager) for sorting it out, but, this has all left a sour taste in my mouth and this will be the LAST upgrade I perform with vodacom, after 26+ years of being a customer I will be moving to another service provider at the end of this contract. every upgrade for the last 4 or 5 upgrades have been stressful and full of issues, and I refuse to deal with it anymore.
Thank you to the 2 Ladies that sorted i out, I give you 5 Stars, ut will never give those to Vodacom
Thank you to the 2 Ladies that sorted i out, I give you 5 Stars, ut will never give those to Vodacom
HT
Hilton T's update26 Sept 2023, 12:11
Reviewer Update
2 weeks later I have recieved my upgrade, after a mssive fight and jumping through many hoops, Many thanks to Nokulunga (Line manager from Vodacom Online) and Luanda (Escalations Manager) for sorting it out, but, this has all left a sour taste in my mouth and this will be the LAST upgrade I perform with vodacom, after 26+ years of being a customer I will be moving to another service provider at the end of this contract. every upgrade for the last 4 or 5 upgrades have been stressful and full of issues, and I refuse to deal with it anymore.
Thank you to the 2 Ladies that sorted i out, I give you 5 Stars, ut will never give those to Vodacom
Thank you to the 2 Ladies that sorted i out, I give you 5 Stars, ut will never give those to Vodacom