Terrible servicea

<p>After a long day and loads of calls on Monday I had to do my upgrade online after I was told I can go to any vodacom shop. </p> <p> </p> <p>According to the supervisor they will mark the upgrade as urgent as I explained my situation. He also advise that confirmation department will contact me shortly. </p> <p> </p> <p>2 days later they phoned and then again a system problem so no tracking number. I spoke to the supervisor there Juliet whom confirmed they will contact me yesterday with the tracking number as this is urgent. </p> <p> </p> <p>No call back no sms and I still do not know what is happening. </p> <p> </p> <p>I phoned again this morning spoke to Justice who advise I must hold on. He then transferred me to another department where I had to explain my story and she only transferred me back where I spoke to Zama. She explained she will sent an email to follow up but can't assist with ref number and have to wait for feedback via email. </p> <p> </p> <p>As I am a customer of vodacom for years now and gave a few contracts with them this is not the service I expected. </p>