Terrible service with Vodacom Fibre

Vodacom fibre has to be the worst thing in the entire world. If it’s not weird outages for hours, it’s their ridiculous service. We requested a relocation process before we even got to move, we filled in a document. We called at a later stage to find out what is going on, only to find that nothing was processed. Their excuse was “the document was filled electronically, hence no one attended to it”.. what nonsense service is that? How were we supposed to know if we were never told that it should be filled in by hand? No one even had the decency to revert to us, to at least inform us that we have to redo the application. We’re already paying customers, the audacity to treat this matter like this for a mere relocation is appalling. The customer service is really the pits. We’ve spoken to 3 gentlemen (Jason de bruyne - who only apparently escalated the matter days after we spoke to him, Mxolisi sibeko Musa stemele ) that all claimed to escalate the matter to management, and nothing happened. Either people are not doing their jobs, or management doesn’t care. This is a terrible brand representation. I’m truly disgusted. I would not recommend this service to anyone.