1 reviews | Active since Oct 2013
Terrible service with Vodacom
<p>Last year I had put a maximum spend amount on my cellphone account and it worked perfectly when I went to Indonesia and I had to use my phone. I received sms's to say that I have reached certain % of the total maximum. In February I went to Mauritius and once again had to use my phone. Now to my amazement I'm sitting with a R15 000 account which would have been avoided if my maximum spend would have been honoured.</p> <p>Then when I got back I upgraded my main account. With the new contract I got 10GB for 3months free and now on my account I have to see that they charged me for the promotional 10GB how does this work?</p> <p>And then I'm not even going to start with their pathetic website and app. One day all my accounts are linked and I can access my accounts, the next day their website is down and you can only access limited functions.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Wendy,
Feedback has been sent to you via email.
Regards,
UW
Dear Wendy,
Feedback has been sent to you via email.
Regards,
UW
Thanks I received your mail, thank you for the feedback
Thanks I received your mail, thank you for the feedback
