WM
Wendy M

1 reviews | Active since Oct 2013

28 Mar 2017, 10:43

Terrible service with Vodacom

<p>Last year I had put a maximum spend amount on my cellphone account and it worked perfectly when I went to Indonesia and I had to use my phone. I received sms's to say that I have reached certain % of the total maximum. In February I went to Mauritius and once again had to use my phone. Now to my amazement I'm sitting with a R15 000 account which would have been avoided if my maximum spend would have been honoured.</p> <p>Then when I got back I upgraded my main account. With the new contract I got 10GB for 3months free and now on my account I have to see that they charged me for the promotional 10GB how does this work?</p> <p>And then I'm not even going to start with their pathetic website and app. One day all my accounts are linked and I can access my accounts, the next day their website is down and you can only access limited functions.</p>

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Replies (3)
Vodacom
Vodacom's reply28 Mar 2017, 11:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Apr 2017, 15:14
Official

Dear Wendy,

Feedback has been sent to you via email.

Regards,

UW

WM
Wendy M's update12 Apr 2017, 07:50
Reviewer Update

Thanks I received your mail, thank you for the feedback