FM
FRANCINA M
1 reviews | Active since Oct 2017
24 Apr 2026, 09:15
Terrible service with the Early Cancellation Team
Early cancellation is meant to take 2- 3 days but it has taken me 6 months. I have sent emails, spoken to many call centre agents and they are so *********** and clueless, it is shocking. I spoke to Olivia, Eugenia, Philile, Siyabonga, Phumzile, Kingsley and a supervisor Fiona Ndlovu and all of them have failed to address my simple issue. On Monday the 20th April 2026, I was on the phone with them from 9.47 am to 12.30pm!
This is unacceptable and should be looked into. Vodacom is embarrasing.
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FRANCINA M's updateReviewer Update
25 May 2026, 11:53I am still struggling to get a confirmation that my iphone 16 pro is no longer on contract. I am also struggling to get a simple invoice and Vodacom letter stating that I do not owe anything. My data account is frozen because of billing incompetence and I do not have a corrected invoice. This should take an hour or less to do. It has been SEVEN months. Fiona Ndlovu and team are not helping me. I am not capable of this level of patience.
FM
FRANCINA M's update25 May 2026, 11:53
Reviewer Update
I am still struggling to get a confirmation that my iphone 16 pro is no longer on contract. I am also struggling to get a simple invoice and Vodacom letter stating that I do not owe anything. My data account is frozen because of billing incompetence and I do not have a corrected invoice. This should take an hour or less to do. It has been SEVEN months. Fiona Ndlovu and team are not helping me. I am not capable of this level of patience.