TL
Tony L

1 reviews | Active since Nov 2016

22 Nov 2016, 19:46

Terrible service with no solution

<p>I took out a new contract on Friday. Its Tuesday evening and my contract airtime is still not loaded. I have spent hours on the phone contacting the store and customer care, I have been sent from the one person to the next. I have been promised the problem is sorted out only to find out this evening the contract is not activated by the store after the store assured me that the contract is active and the call centre needs to sort out the problem.</p> <p> </p> <p>With this type of service I feel Vodacom can come collect their phone and keep their contract.</p>

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Replies (1)
Vodacom
Vodacom's reply23 Nov 2016, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,