1 reviews | Active since Mar 2017
Terrible service with data contract.
<p>We are having a bad experience with Vodacom Canal Walk.</p> <p>We took out a 6 gig data contract with Vodacom Canal Walk to start on the 01/02/2017. 3 gigs during the day(5:00am – 12:00am) and 3 gigs during the night(12:00am-5:00am). We notice that we were only getting day time data during the day but we were not receiving the night owl data after 12:00am as indicated in the contract. When I want to use the night owl data after 12:00am, then it uses from the day time data. I have been twice at Vodacom Canal Walk to resolve this problem, but with no success. They suggested that I only switch on the night owl data after 01:00am. I’ve tried this at 01:00am and 02:00am but still it takes from the day time data. So for the month of February 2017 we only received 3 gigs of data in total. Where is our 3 gigs night owl data? But Vodacom debuts the full amount from our account? It is the 1st of March 2017 today and still the problem has not been resolved. Now this morning the day time data has not been reset. It shows that we have used all the data for March 2017. What is going on? Please sort this out Vodacom. Vodacom is selling a product that does not work.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer
As discussed, we have attended to your query.
Regards
RoderiqueLategan
Best regards,
Dear Customer
As discussed, we have attended to your query.
Regards
RoderiqueLategan
Best regards,
