Terrible service with a NO-CARE and srew you attitude

I have 00 contract lines with Vodacom and I have an emergency Pay as You Go. As the emergency phone was getting old and I have a spare from one of my contracts I wanted to do a sim swap so I can use the PaYG number on a newer phone. Went to Vodashop, got a new sim, had it RICAed and then phoned Vodacom customer (NO) care centrum. They accused me of *****ing the phone, committing ***** and refused to just do a sim swop so I can use my new phone. Everything was blamed on the "SYSTEM", that mysterious thing that is intellectually way beyond any human being and makes the rules. It is the same system that have NOT changed my address after having advised and submitting new address details 14 TIMES. Anyone out there thinking of changing to Vodacom my advise would be don't!!