WG
Wandile G

1 reviews | Active since Mar 2018

08 Mar 2018, 18:06

Terrible service!!! Will do anything and lie to close a sale...

Worse service ever!!!! I singed up for top up contract in Nov 2017, advised sales consultant that I wanted my number ported.. she advise that it was late the port won't go through we can return any other day to port..... A week ago went back to have the port done, now I am being told it cannot be done! Worse the consulted denies refusing to action my request, to port in my prepaid Vodacom number. I escalated the matter to the store manager, she promise to log internal query and revert. However to this very moment I'm still waiting to hear from her. Shocking service!!!!!!

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Replies (1)
Vodacom
Vodacom's reply09 Mar 2018, 07:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team